dspConduct

Edit Category Language-specific Messages

By default, dspConduct™ sends workflow messages to users who have access to a request when a request is created, canceled, deleted, finished, rejected or reset. dspConduct™ is installed with default workflow messages in English and the processing to send these messages. Default messages are used as the starting point for Category Language-specific messages.

A Designer can modify the Subject, Message, and Email From to fit a specific language, or can update the Default message information for English language messages.

NOTE: The Email From address for workflow messages should be supplied by the client and added to messages, though this is not required.

NOTE: A Designer can add custom workflow messages at the category level. However, the Content WebApp must provide all code to process these messages.

NOTE: If a workflow language message must not be sent or must be replaced with a custom message, the ENABLED check box on the Category Workflow Language Message page must be disabled.

On the Category Workflow Language Message page, a record for each of the Workflow Message Default Events displays.

Refer to Configure Workflow Messages Overview for general information.

All #variable# content is substituted with the actual value of the variable when the workflow is processed.  In the Message body, #BusinessProcessName# and #ScenarioName# may be added after the Role information.  For example, to include Business Process and Scenario values as part of the Workflow body, edit the message and change the body from:

Role: #RoleName#

  to:

Role: #RoleName#

Business Process: #BusinessProcessName#

Scenario: #ScenarioName#

Messaging can be disabled for a role if notifications are sent too frequently or if notifications are not needed. Refer to Enable or Disable Messages for a Role for more information.

To edit a language-specific workflow message:

  1. Select dspConduct > Design in the Navigation pane.
  2. Click Vertical View for a category.
  3. Click the Workflow Messages icon.

  4. Click Messages for a LANGUAGE ID.

    NOTE: The languages that display in the LANGUAGE ID column are defined as active in the platform.

  5. Click Edit for the Event with the message to edit.

    View the field descriptions for the Category Workflow Language Message page.

  6. Enter the email subject line text in SUBJECT field.

    NOTE: The subject line can contain a value preceded and followed by # is a dynamic substitution value for replacement at run time.

  7. Enter text to display in the body of the workflow message in MESSAGE field.

    NOTE: The body of the email can contain a value preceded and followed by # is a dynamic substitution value for replacement at run time.

  8. Enter a valid email address in EMAIL FROM field.

    NOTE: The EMAIL FROM default value should be changed at the client site to a value specific for the client, though this is not required. The email address must contain an @ sign and a period (.) to be considered valid.

  9. Click the ENABLED check box to disable it if the workflow language message must not be sent to users in the category or if a custom message must be used.

    NOTE: The check box is selected by default for all default events with the exception of the LateNotify event.

    NOTE: The LateSummary Event sends a summary email that contains links to Requests that have late roles. The LateNotify event sends individual emails for each late role. If both of these events are enabled, a user receives both a summary email and individual emails for each late Role. It is recommended that either LateNotify Event or LateSummary Event be activated but not both. Refer to Set up SLA Notifications in dspConduct™ for more information on SLAs, which determine when a request is late.

    NOTE: To enable or disable multiple messages, use the CTRL or Shift key to select them, then click Enable or Disable in the Page toolbar.

  10. Click Save.